Feedback, Concerns and Complaints

Patient Feedback, Concerns, Compliments and Complaints

We make every effort to give the best service possible to everyone who attends our practice. We have feedback and suggestion forms available in all our waiting rooms for patients to put forward any ideas for the practice management to discuss.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a formal complaint please contact the practice manager by letter who will deal with your concerns appropriately. Further written information is available regarding the NHS Complaints Procedure from our waiting rooms. 

Please click on the link below for more information

How to make a complaint

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