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pill_boxOnline Ordering of Prescriptions


In order to make our prescription service safer, from 4TH April 2016 the staff at Penryn Surgery, Mawnan Smith Surgery and Stithians Surgery WILL NOT be taking any requests for prescriptions over the telephone. All future requests for prescriptions will need to be either by written request to the surgery, by using your repeat medication slip or ordered on-line.

The reasons for this change are:

The most important reason is safety. Some telephone requests can result in mistakes and can involve a great deal of time in checking the correct drug details and dosages

This system will reduce the number of phone calls to the surgery. It will be easier for patients phoning for appointments, advice or in urgent need of medical help to get through

To make the staff more available to you in the surgery

Together with other practices in the area and nationally we have been encouraging people not to ring for prescriptions. We now intend to take this further as it has been found to lead to safer prescribing and improved telephone access.


Your health is our top priority. All we are asking from you is that you think a little further ahead when ordering your medication to avoid running out and having to make requests for urgent medication.

To request a repeat prescription in future please do one of the following:

1.Keep the tear off half of the previous prescription, tick the medication you require and drop the slip into the blue box at the surgery.
2. Fill in one of the forms provided on the prescription desk giving full details of the name, strength and dosage
3. Post your request to us. If you require the paper prescription to be posted back to you, please enclose a stamped SAE
4. Online with SystmOnline available through our website or there are mobile apps available from the Apple App store or Android Play Store
You must sign up at the surgery to use on-line services. Please bring current photo ID and a personal email address to any of our receptionists to receive your username and password.
Whichever method you choose, please allow 2 full working days for your prescription to be ready and a further day if you collect your medication from a pharmacy or dispensary.

Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.

Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely. Emergency prescription requests are not requests for medication which has been ordered late. We will not issue urgent prescriptions for items that can be bought over the counter.

If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection from 5.30pm.

* 2016 - Our computer system supplier has made some changes to what you see when you log-in to Online Services.  The steps you need to take to order your medication, once logged-in, may be different to those you normally use. 

When ordering your prescriptions online please be aware that:

If you are a Stithians or Mawnan patient, your prescription will be prepared at these sites.

All other prescriptions will be prepared at Penryn Surgery.

 If you are unable to put a tick next to any particulat medication and it states, "NEEDS REVIEWING BY A GP OR NURSE', PLEASE ENTER THE NAME AND STRENGTH AS A SPECIAL REQUEST IN THE TEXT BOX. DO NOT book an appointment unless you are asked to have a face to face review.

Medical matters and treatment should be discussed directly with a doctor.

Your medication will be ready for collection at the pharmacy, dispensary or delivery point you have arranged with the practice in advance. If you wish to change this please contact the Prescription Desk in person or by phone on 01326 371421.


Before ordering your prescriptions online, please read the following important information:

You can only use our prescription delivery service if:

1.  You are a dispensing patient

ie live more than 1 mile (1.6km) from a chemist.  (Most addresses in the Falmouth and Penryn town areas are not dispensing).

2.  You have completed a delivery service application form and returned it to Penryn Surgery. 

You can download one here

It must be printed, signed and returned to the dispensary at Penryn Surgery before your prescription can be delivered.


If you live more than a mile from the nearest chemist you can apply to collect your medication from one of our delivery points; Mabe Post Office, Perranarworthal Post Office, Ponsanooth Post Office, Rame Post Office or Mylor Stores.  Please collect an application form for this from the dispensary at Penryn Surgery.

You can also request your repeat prescription

  • In person
  • By post.

We try to process prescription orders as efficiently and safely as possible.

Please allow:

2 working days for your paper prescription to be ready, and

3 working days to collect your medication from our our pharmacy or dispensary.

You can help us by

Making sure you have not run completely out of your medication before ordering more. If ordering on a Friday make sure you have enough to last until Wednesday.

Making sure you clearly identify the name and strength of the medication you require. Ideally keep hold of the counterfoil from your last prescription and indicate on this which you require.

Enclosing a Stamped Addressed Envelope when posting if you require us to send it back to you.

In Penryn by dropping your written request into the post box next to the prescription desk. This helps us and also saves time waiting to see the prescription clerk.

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