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pill_boxOnline Ordering of Prescriptions

Penryn Surgery, Mawnan Smith Surgery and Stithians Surgery DO NOT accept prescription requests by telephone. Prescriptions can be either by written request to the surgery, by using your repeat medication slip or ordered on-line.

Please plan ahead when ordering your medication to avoid running out and having to make requests for urgent medication.

To request a repeat prescription do one of the following:

1.Keep the counterfoil half of the previous prescription, tick the medication you require and drop the slip into the blue box at your surgery.
2. Fill in one of the forms provided on the prescription desk giving full details of the name, strength and dosage
3. Post your request to us. If you require the paper prescription to be posted back to you, please enclose a stamped SAE
4. Online with SystmOnline available through our website or there are mobile apps available from the Apple App store or Android Play Store
You must sign up at the surgery to use on-line services. Please bring current photo ID and a personal email address to any of our receptionists to receive your username and password.
Whichever method you choose, please allow 2 full working days for your prescription to be ready and a further day if you collect your medication from a pharmacy or dispensary.

Forgotten to order your medication?

Due to an increasing number of requests for repeat prescriptions to be ordered urgently, priority will only be given to medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medication includes : diabetic medications, inhalers, angina sprays, anaphylaxis pens and epilepsy medication.

Most medications can safely be missed for a few days and you may be advised that your prescription will be issued routinely. Emergency prescription requests are not requests for medication which has been ordered late. We will not issue urgent prescriptions for items that can be bought over the counter.

If the doctor feels your medication cannot be missed, the item will be issued and will be available for collection from 5.30pm.

When ordering your prescriptions online please be aware that:

If you are a Stithians or Mawnan patient, your prescription will be prepared at these sites.

All other prescriptions will be prepared at Penryn Surgery.

 If you are unable to put a tick next to any particular medication and it states, "NEEDS REVIEWING BY A GP OR NURSE', PLEASE ENTER THE NAME AND STRENGTH AS A SPECIAL REQUEST IN THE TEXT BOX. DO NOT book an appointment unless you are asked to have a face to face review.

Medical matters and treatment should be discussed directly with a doctor.

Your medication will be ready for collection at the pharmacy, dispensary or delivery point you have arranged with the practice in advance. If you wish to change this please contact the Prescription Desk in person or by phone on 01326 371421.


Before ordering your prescriptions online, please read the following important information:

You can only use our prescription delivery service if:

1.  You are a dispensing patient

ie live more than 1 mile (1.6km) from a chemist.  (Most addresses in the Falmouth and Penryn town areas are not dispensing).

2.  You have completed a delivery service application form and returned it to Penryn Surgery. 

You can download one here

It must be printed, signed and returned to the dispensary at Penryn Surgery before your prescription can be delivered.


If you live more than a mile from the nearest chemist you can apply to collect your medication from one of our delivery points; Mabe Post Office, Perranarworthal Post Office, Ponsanooth Post Office, Rame Post Office or Mylor Stores.  Please collect an application form for this from the dispensary at Penryn Surgery.

You can also request your repeat prescription

  • In person
  • By post.

We try to process prescription orders as efficiently and safely as possible.

Please allow:

2 working days for your paper prescription to be ready, and

3 working days to collect your medication from our our pharmacy or dispensary.

You can help us by

Making sure you have not run completely out of your medication before ordering more. If ordering on a Friday make sure you have enough to last until Wednesday.

Making sure you clearly identify the name and strength of the medication you require. Ideally keep hold of the counterfoil from your last prescription and indicate on this which you require.

Enclosing a Stamped Addressed Envelope when posting if you require us to send it back to you.

If you are requiring medication early or more than one month to cover a trip away, please ensure you note the reason on any request. Otherwise your medication will be ordered routinely on the normal due date.

In Penryn by dropping your written request into the post box next to the prescription desk. This helps us and also saves time waiting to see the prescription clerk.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website